Free Shipping Policy
"Free Shipping" of large items shipped through a trucking company such as S.A.I.A. will be curbside delivery and may require customer help in unloading to avoid extra charges by the trucking company which will be your responsibility.

Extra charges, which would be your responsibility, include using a lift gate, inside delivery or any variation from an appointment time or place previously agreed upon between you and the shipping company.
Smaller items shipped via companies such as Fed-Ex, Airborne Express, UPS, Greyhound Package Express and USPS are shipped insured and it will be up to the customer to file a claim for any damages.
Please note we only ship within the United States and “Free Shipping” does not include Alaska or Hawaii.  Please call for a shipping quote if you are having your item(s) shipped to either Alaska or Hawaii.

PLEASE NOTE WE ONLY SHIP WITHIN THE UNITED STATES!
We value our customers and our commitment to deliver quality products to you is our priority. In order to provide our customers with the best value, all orders are shipped the quickest and least expensive means possible. Upon receipt of your payment, we will ship your order on the next business day. If we do not have it available in stock or it is a non-stocking item we can special order it. Special Order Items require a 50% down payment before the order can be submitted to the manufacturer.  Please allow 4-6 weeks for delivery. Some special order items might take longer. Special orders CAN NOT be cancelled if item is in transit from the manufacturer. Our warehouse space is limited therefore we do not have room to stock special order items. All sales are final!

Order Tracking
Once we ship your order out to you, we will send you an email with the tracking number and the address of the shipping company's web page so that you may track your order.  An exception would be if we shipped via Greyhound Package Express as they do not provide on-line tracking.  Instead we will provide you with the receiving terminal's phone number.

Packaging

We take pride in our products. As a result, all items are inspected before packing and are packed with the utmost care.

Damaged Shipment

Upon delivery, please be sure and inspect all packages carefully. If your shipment is damaged in transit, report it directly to the shipping company that delivered the product to you. They will usually pay for a replacement. However, keep the damaged item and the packing slip, they may want to see it to make a report. This will give you the fastest results.

If you run into difficulties, or you have questions about your order, e-mail us your phone number, a convenient time to call, what the issue is and one of our representatives will get back with you.
Please note we do NOT sell wholesale! 

We hope you enjoy our web site. If you live in the Southern California area you can visit our showroom in Ontario.